Afilago Flex is operated by Afila Inc. This page explains how to have your Afilago Flex driver account and its data deleted, whether you signed up in the app or on flex.afilago.com. You do not need the app installed, and you do not need to be signed in, to make the request.
Shopping on Afilago or selling on the marketplace instead? Those accounts are covered here.
Driver account deletion is carried out by our team rather than with a single button, because driver accounts hold earnings and payout records that we must settle and account for first.
Send us the request
In the Afilago Flex app, go to Settings → Delete Account. That records your request straight away and shows you the date it will be completed by.
Or email support@afilago.com with the subject “Driver Account Deletion Request”, from the email address on your driver account. Include your full name, the phone number on the account, and your vehicle plate number.
We confirm it is you
We reply within 5 business days. If the request did not come from the email address on the account, we will ask you to confirm your identity before going further — driver accounts hold licence and insurance details, so we verify before deleting anything.
We settle your earnings
Any deliveries still in progress are completed or reassigned, and any unpaid earnings are paid out to you. We cannot delete an account in the middle of an active delivery.
We delete the account
Deletion is completed within 30 days of your request — the deadline runs from the day you ask, not from the day we get to it — and we email you when it is done. Every remaining copy, backups included, is gone within 90 days. Deletion is permanent: you would need to be invited and onboarded again from scratch.
Uninstalling the app removes it from your phone but leaves your account and its data with us. Only the request above deletes the account.
Some records cannot be deleted along with your account because we are legally required to keep them, or because buyers’ and sellers’ records depend on them. We keep only what is necessary, and we remove your personal identifiers from those records wherever we can.
Your account and personal data are deleted from our live systems within 30 days of your request. Copies can still exist for a short while after that in our encrypted database backups. Those backups are on a 90-day expiry, so within 90 days of your request every remaining copy of your personal data has been deleted. Backups are never used to restore a deleted account.
Records of completed deliveries and the earnings paid for them stay in our accounts with your personal identifiers removed. Once your name, phone, licence and vehicle details are gone from them, those records no longer identify you, and we are required to keep them for tax and accounting. The buyer and seller on each delivery also keep an accurate order history.
If your account is connected to an open dispute, an incident report, a fraud investigation, or a safety matter, we keep what is needed to resolve and document it. We will tell you if this applies to you rather than letting the deadline pass in silence.