This policy explains what the Afilago Flex app collects from you as a delivery partner, why we collect it, who else sees it, and how long we keep it. It is written to be read, not to be survived.
The Afilago Flex driver app and flex.afilago.com are operated by Afila Inc. This policy covers your data as an Afilago Flex delivery partner. If you also shop or sell on Afilago, those accounts are covered by the marketplace privacy policy.
Your name, email address, phone number, date of birth, home address and profile photo. Your sign-in identity — email and password, or your Google account — is held by our authentication provider, Clerk. We never see your password.
Your driving licence number, government ID number, and your insurance provider, policy number and expiry date, along with photographs of those documents. Also your vehicle type, make, model, year, colour and plate number. We collect these because we are putting you in contact with members of the public and their property, and we have to know who you are before we do that.
Your device's precise location, but only while you are online or on a delivery. This is the most sensitive thing the app collects and it has its own section below.
Proof-of-delivery photos captured with the camera when you complete a delivery, and any photos you upload for your documents. Proof-of-delivery photos are attached to that delivery's record.
Your bank account or Mobile Money details, used only to send your earnings. Payouts run through Paystack. We keep the payout destination on file; card numbers are never involved.
Deliveries you were offered, accepted, declined or completed, the times and distances involved, your earnings, your completion rate, and ratings buyers leave for you.
A push notification token and your device type, so we can send you delivery offers, plus basic technical information such as app version and connection status. The app does not contain advertising, and we do not use third-party advertising or tracking SDKs.
The app collects your precise location so that the buyer and seller can watch their delivery arrive, so we can offer you jobs that are near you, and so a completed delivery can be shown to have happened where it was supposed to.
Location is collected only while you are online or on a delivery. It starts when you go online or accept a delivery, and it stops when you go offline or the delivery finishes. It is never collected when you are offline, and never when the app is closed and you are not working.
Collection continues while the app is in the background, because your phone will be in your pocket or mounted while you ride. On Android, the whole time this is happening your phone shows a notification reading Location Tracking Active; on iPhone, the system location indicator stays visible. If you do not see one of those, the app is not collecting your location.
Your positions are sent to us and to the buyer and seller tracking that delivery. We keep the location history attached to a delivery as the record of how it was carried out, and it is deleted with your account.
You can refuse or withdraw location permission at any time in your phone’s settings. The app cannot offer or run deliveries without it, so in practice you will not be able to go online — but nothing is collected, and your account stays yours.
To verify who you are and that you are entitled to drive; to offer you deliveries and route you to them; to let buyers and sellers follow their delivery; to prove a delivery was completed; to calculate and pay your earnings; to support you when something goes wrong; to investigate disputes, accidents, fraud and safety incidents; and to meet our legal, tax and accounting obligations. We do not sell your personal data, and we do not use it for advertising.
While a delivery is running, the buyer and the seller can see your name, your phone number and your live position on a map, so they know who is coming and when. Our arrival SMS names you. They do not see your licence number, your ID, your address, your date of birth or your payout details — ever.
Clerk for sign-in, Paystack for payouts, Google Maps for maps and routing, Firebase for push notifications, Daily for in-app calls, and our hosting and storage providers. They act on our instructions and may only use your data to provide that service to us.
We disclose data where we are legally obliged to, and where it is necessary to investigate fraud, an accident, a safety incident or a serious dispute. We tell you when we can.
We keep your data for as long as your driver account is open. When you close it, your account and personal data are deleted from our live systems within 30 days, and every remaining copy in our encrypted backups is gone within 90 days. Records of completed deliveries and the earnings paid for them are kept for tax and accounting with your personal identifiers removed, so they no longer identify you. The account deletion page sets out exactly what is deleted and what is kept.
Everything the app sends travels over an encrypted connection. Your documents are held in access-controlled storage, payout details are only handled to pay you, and your password is held by our authentication provider and never by us. No system is perfectly secure, but if a breach affects your personal data we will tell you and the relevant authority.
You can ask us to:
Email support@afilago.com from the address on your account and we will respond within 5 business days. Exercising any of these rights costs nothing and will not affect the deliveries you are offered.
Afilago Flex is for adults working as delivery partners. You must be at least 18 to hold a driver account. We do not knowingly collect personal data from anyone under 18; if we learn that we have, we delete it.
If we change this policy we will update the date at the top, and where the change is significant we will tell you in the app or by email before it takes effect. We will not start collecting something new or use your data for a materially different purpose without telling you first.
Questions about your data, or about this policy, reach us any of these ways.